Refund and Returns Policy
Return and Refund Policy
At Replica Football Shirt, we are committed to providing a seamless shopping experience and ensuring your complete satisfaction.
Please take a moment to carefully review our return and refund policy before making a purchase.
Eligibility for Returns
Items Not Eligible for Return
The following items cannot be returned:
- Personalised / customised items (custom name, number, patches or other details added at checkout, made according to your specific requirements).
- Returns or exchanges requested solely because a player transfers to another club or changes squad number after purchase.
- Clearance items (sold as final sale; no returns or exchanges).
These exclusions do not apply if the item is faulty or we made an error with your order.
How to Initiate a Return
Faulty or Incorrect Items: If the item is faulty or damaged, or we made an error with your order, we’ll put it right at no cost to you.
Missing Items: If an item or accessory is missing, please contact us. We will send it at no extra cost. You do not need to return anything.
Refund Process
Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us immediately at [email protected] with the following information:
- A photograph of the item.
- Your order number.
- A brief description of the issue.
We will discuss a suitable solution with you, such as a replacement or refund. If a return is needed because the item is faulty or we made an order error, we will cover the return postage.
Additional Return & Refund Information
Countries Covered
This policy applies to all countries we ship to. Some restrictions may apply due to local customs or import regulations.
Return Shipping Costs
Return Shipping Methods
You may use any courier service of your choice.
Currency for Refunds
Your Legal Rights
This policy does not affect your statutory rights under UK consumer protection laws. You are entitled to a full refund for faulty or misrepresented items.
Contact Us
For any questions regarding returns or refunds, please contact us via:
Email: [email protected]
