Shipping & Delivery Information

Tracking Your Order

Step 1: Order Confirmation

Within 48 hours of purchase, you’ll receive an email confirming your order details and unique order reference number. Keep this safe as your proof of transaction.

Step 2: Shipment Notification

Several days after confirmation, we’ll send you a tracking notification with a personalized link to follow your package’s journey in real-time.

Step 3: Delivery

Shipping Options & Costs

We offer Standard Delivery for all UK orders. Shipping charges are as follows:

• UK: £3.99
• Germany and other EU countries: £5.99
• USA: £9.99

The shipping cost is also displayed at checkout before payment.

All parcels are entrusted to reliable courier partners who prioritize secure handling and punctual delivery.

International Orders

We currently dispatch to UK, Germany, USA and other EU countries. Availability for your area can be confirmed at checkout.

Please Note: International shipments may experience delays during customs clearance. Import duties, taxes, or customs fees may apply depending on your country’s regulations, and these charges are the recipient’s responsibility.

Receiving Your Package

• • Check all email folders including spam for confirmation and tracking messages

• • Inspect upon arrival – examine your package when it’s delivered

• • Report damage immediately – if packaging shows visible damage, notify us within 24 hours

• • Missing delivery? – if 5+ days have passed since your tracking email with no package, reach out immediately

Potential Delays

While we strive for consistency, delivery schedules may occasionally be impacted by:

• • Severe weather conditions

• • Public holidays and seasonal peaks

• • Carrier operational delays

• • Customs processing for international orders

Should any significant delays affect your order, we’ll proactively update you via email with revised timing estimates.

Stock Availability: If an item becomes unavailable after your order is placed, it will be backordered. We’ll inform you promptly with an updated delivery timeline.

Returns & Refund Process

Need to request a return or refund? Please contact us within 30 days of receiving your order. We’ll check the details with you and discuss the available options before anything is sent back.

For eligible returns, items must be unused and in their original packaging. If you have changed your mind or ordered the wrong size, please contact us to discuss the available options. For eligible returns, customers are responsible for return postage.

If the item is faulty or damaged, or we made an error with your order, we’ll put it right at no cost to you and cover any applicable return shipping costs.

Approved refunds are processed within 5–10 working days after the returned item has been received and inspected, and will be issued to the original payment method.

For complete details, please visit our Return and Refund Policy page. Your statutory rights are not affected.