Return and Refund Policy

At Replica Football Shirt, we are committed to providing a seamless shopping experience and ensuring your complete satisfaction. Please take a moment to carefully review our return and refund policy before making a purchase.

Eligibility for Returns

Timeframe: Returns are accepted within 30 days of delivery.
Condition: Items must be unused, in their original packaging, and in the same condition as received.

Items Not Eligible for Return

The following items cannot be returned:

  • Customised shirts featuring printing or patches.
  • Shirts with player names/numbers if the player has changed squad numbers.
  • Clearance items (sold as final sale; no returns or exchanges).
  • Items returned due to incorrect size selection.

How to Initiate a Return

1.
Start the Process: Email us at replica.football.shirt.uk@gmail.com with your order number and reason for return.
2.
Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is faulty or we made an error.
3.
Faulty Items: If the item is defective or misrepresented, we will reimburse the return shipping costs.

Refund Process

Inspection: Upon receiving your return, we will inspect the item to ensure it meets the eligibility criteria.
Processing Time: Approved refunds are processed within 5–10 working days.
Refund Method: Refunds will be issued to the original payment method used during checkout.

Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us immediately at replica.football.shirt.uk@gmail.com with the following information:

  • A photograph of the item.
  • Your order number.
  • A brief description of the issue.

Depending on the situation, we may offer a replacement, store credit, or a full refund. For faulty items, we will cover the return shipping costs.

Additional Return & Refund Information

Countries Covered

This policy applies to all countries we ship to. Some restrictions may apply due to local customs or import regulations.

Return Deadline

Returns must be initiated within 30 days of delivery. Items received after this period may not qualify for a refund or exchange.

Return Shipping Costs

Customer Responsibility: You are responsible for return shipping costs unless the item is faulty or we made an error.
Faulty Items: We will reimburse return shipping costs up to £10 GBP (or equivalent in your local currency).

Return Shipping Methods

You may use any courier service of your choice.

Recommendation: We strongly advise using tracked and insured shipping to ensure safe return delivery.

Currency for Refunds

All refunds will be processed in the original currency used during checkout (e.g., GBP, USD, EUR).
If issued in a different currency, the exchange rate at the time of purchase will apply.

Your Legal Rights

This policy does not affect your statutory rights under UK consumer protection laws. You are entitled to a full refund for faulty or misrepresented items.

Contact Us

For any questions regarding returns or refunds, please contact us via:

Email: replica.football.shirt.uk@gmail.com