FAQ
General questions
When you complete your order, a confirmation letter will be sent to the email address you entered. There will be a summary of your order, including the kit number, the price, the quantity, and shipping fees.
I would appreciate it if you could check spam mail and promotion mail if it is not in the primary mailbox.
It would be greatly appreciated if you could input the exact email address when purchasing from our website so we can send you a confirmation email
Delivery times vary depending on your destination. Estimated delivery times are:
United Kingdom: 7–12 working days
Germany: 9–13 working days
United States: 11–18 working days
Other EU Countries: 10–20 working days
You will receive an order confirmation email after placing your order. Tracking information will be provided once your order has been processed and dispatched.
Please read our Delivery Policy for full delivery information.
The delivery may take 5 – 10 working days depending on various factors such as your location, the time of the orders and the volume of the orders. Your patience is highly appreciated.
Your tracking number will be allocated as soon as your order processing starts and it may take a few days for it to be trackable online. Your order can be tracked on https://www.17track.net
Should you have any questions or concerns, please do not hesitate to contact us: [email protected]
If you would like to request a return or refund, please contact our support email first. If you have changed your mind or ordered the wrong size, please contact us within 30 days of delivery. If the item is faulty, damaged, or we made an error with your order, we’ll put it right at no cost to you.
Please read our Return & Refund Policy for full details on eligibility, return costs and refunds.
When purchasing our product, you can choose the customized name and number.
Shirts that have been customized with letters or numbers cannot be exchanged or refunded. Due to their customization, custom-made shirts cannot be resold.
We can only exchange or refund personalized products if they prove to be defective.
Customizations typically use official letters.
Other questions
Please accept our sincere apologies for any issues you may have been experiencing with your order.
Get in touch with us as soon as possible and we’ll investigate for you.
You can benefit from our expedited check-out system by registering with us so you can receive many hottest deals and events from our website.
Our newsletters will keep you up-to-date on the latest trends, promotions, and special offers. When you create your account, this news will be sent directly to your email address.
Step 1: Click Person Icon (At the Right corner Page)
Step 2: Choose to Create An Account
Step 3: Fill Your Info > Click Register Button
The UK, Germany, USA and other EU countries are currently covered by our shipping service. In the near future, we will try to expand our service area.
